Locally Owned
Family Owned & Operated Since 1998
London's Premier Pet Store

Privacy policy

This Privacy practice is for This privacy act applies solely to the information collected by this website. This privacy policy applies to all current and previous customer information that is collected.


What Information is collected?


Phone Number


Email Address

Credit/debit card Number

Purchase/return/exchange information

Wish list information

Date of Birth



Your pet’s information (name, breed, date of birth, gender, and information)

If you do not provide the proper information Southwest Pet may not be able to help you with purchases or information.

Emailed promotions, sales and other information will be sent to the email provided to us if you choose to do so.

How is your information used?

Products and Services

  • Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information about our products and services in our stores, website, or mobile website, or to otherwise serve you.

  • Connect with our customer service centre

  • Connect with social media platforms.

  • Administer contests.

  • Notify you of any products you have purchased that are subject to recall or withdrawal.

    Our Marketing Purposes

  • Deliver promotional offers, coupons, mobile coupons, in-store receipt messages, e-mails, mobile messages, and social media notifications.

  • Provide interactive features of the website or mobile applications, such as product reviews or marketing communications and other information regarding products, services and promotions.

Where is information Shared?

Southwest Pet and our Service provider Chase payment tech use an SSL certificate to receive and store your information when you interact with us through your computer or mobile device.

Southwest Pet does not share, rent or buy your information unless necessary. eg. Shipping an order.

We will use your information to respond to you regarding the reason for contacting us. Your information will always be protected online and offline. Credit Card information is only passed onto the Credit Provider (Chase Payment Tech)

What are your Choices

You have the right at any time to opt out of Emails for promotions, information etc. To do so simply log into your Southwest account and change your profile information.

You may also contact us via email to opt out or find out more about your online information.

Please see Contact Us for our email.

Security and Protection

Southwest Pet takes your security very seriously. When we collect Credit and Debit card information we use an SSL certificate to protect that information.

Only employees that preform certain tasks related to online orders/emails are able to access personal information.


Create an account

Having an account with us will allow you to check out faster in the future, store multiple addresses, view and track your orders in your account, and more.


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