Locally Owned
Family Owned & Operated Since 1998
London's Premier Pet Store

General terms & conditions

Please read the following Terms and Conditions for before using our site. If you do not agree to these Terms and Conditions, please do not use our site.


Terms of Online Sale

Southwest Pet reserves the right to limit or refuse sales. (including to resellers) All orders are subject to availability and confirmation of the order price. Your orders arrival may vary depending on availability and subject to any delays. eg. Postal delays.

Southwest Pet will not be liable for any delays from Canada Post. In order to purchase something from our site you must be 18 years of age with a valid credit or debit card. When placing an order you are agreeing that all personal details are accurate. All prices advertised are subject to change.


Paying for your order accepts credit card, (Mastercard, Visa, Amex) debit cards with Mastercard or Visa on them.

Acceptance, Confirmation and Validation of your Order

Once an order has been placed Southwest Pet will email you a confirmation saying we have received your order. This email does not signify acceptance of your order. Southwest Pet has the right at any time to accept or decline your order for any reason. If we reject your order we will make effort to contact you via the email provided. If your order has been declined we will not charge your card. Southwest Pet will refund you if any charges have been processed.

Pricing/Delivery Charges

Prices are subject to change at any time without any prior notice. Southwest Pet makes every effort to have total accuracy in our pricing. If we discover an error, we will correct them. Southwest Pet has the right to decline any offer to correct any errors or inaccuracies including after an order has been placed.

Sales Tax

Southwest Pet collects and remits Sales Tax as required by law.

 Promotions and Coupons

Promotional Coupons/Codes must be entered in the designated spot at checkout. Coupons/ Codes are limited to one per transaction and cannot be combined with any other promotion. Coupons/Codes are not redeemable for cash, credit or refunds. Online coupons are not valid in-store unless otherwise stated on the coupon.

Errors on Site/Product Colour and Display

Pricing, Inventory and Descriptions can be incorrect or is subject to change at any time without notice. Errors will be fixed upon discovery. Southwest Pet reserves the right to deny to correct any errors or inaccuracies. This also includes after an order has been placed. If your order has been cancelled due to pricing errors and your card has been charged, Southwest Pet will issue a credit back on your card.


Southwest Pet tries to ensure that all products are displayed correctly. Unfortunately we cannot guarantee that the colour or other display features match the product. Please note that colour may depend on the monitor you are using.


Disputes and Complaints

Southwest Pet will try to resolve any disputes that arise. Please let us know if you have any complaints or concerns within our business.


Return Policy

For our Online return Policy please see online return policy for more details.


Minimum age requirement

Southwest Pet cannot prohibit minors. We rely on parents and guardians to choose what is appropriate for their children. Southwest Pet does not knowingly collect information from minors.


Purchases must be made by someone who is at least 18 years of age with a valid credit card.


Our Waiver

Southwest Pet can at any time use our rights to take action if you breech these terms and conditions. The above terms and conditions compose an agreement between you and Southwest Pet. Any waiver against the terms and conditions will be effective if in writing and signed by the Owner of Southwest Pet.

Create an account

Having an account with us will allow you to check out faster in the future, store multiple addresses, view and track your orders in your account, and more.


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Total excl. tax:C$0.00